Pelican Casino Privacy Policy
This Privacy Policy explains how Pelican Casino collects, uses, stores, and shares personal information when you access our website and related services from Australia. It is designed to help you understand what information we handle, why we handle it, and the choices you may have.
By using Pelican Casino, you acknowledge that we will process information as described in this Privacy Policy. If you do not agree with any part of it, you should discontinue use of the website and avoid providing personal information.
Information We Collect
We collect information that is reasonably necessary to provide, maintain, and protect Pelican Casino, to process transactions, and to support user requests. The information we collect depends on how you interact with the website and which features you use.
Information you provide
- Account details such as name, date of birth, username, password, and contact details.
- Verification information you provide for identity, age, and payment validation purposes (for example, copies of identification documents where required by our internal procedures and risk controls).
- Payment and transaction-related information, such as deposit and withdrawal details, payment instrument identifiers, and transaction references (we do not need to store full card numbers where a payment provider can handle them securely).
- Communications, including messages to customer support and any information you include in those communications.
- Preference data, such as language, marketing selections (where available), and notification settings.
Information collected automatically
- Device and connection data, such as IP address, browser type, device identifiers, operating system, and approximate location derived from IP address.
- Usage data, including pages viewed, clicks, session duration, referral URLs, and interaction patterns that help us understand website performance and user experience.
- Log and diagnostic information for security, error detection, and fraud prevention.
Information from third parties
We may receive limited information from third parties that support the operation of Pelican Casino, such as payment providers, fraud prevention services, analytics providers, or identity verification services. Where this occurs, we use that information only for legitimate operational and security purposes consistent with this Privacy Policy.
How We Use Information
Pelican Casino uses personal information to deliver services reliably, to protect users and the website, and to comply with applicable obligations in a general sense. We aim to use only what is relevant for each purpose.
- To create and manage accounts, authenticate users, and provide access to games and features.
- To process deposits, withdrawals, and other account transactions.
- To verify identity and eligibility, including age checks and account integrity checks.
- To prevent fraud, detect suspicious activity, secure accounts, and protect the website.
- To provide customer support and respond to requests, disputes, or complaints.
- To monitor performance, troubleshoot, and improve usability and service quality.
- To send service messages such as security alerts, policy notices, and transactional communications.
- Where permitted and based on your settings, to deliver promotional communications and measure their effectiveness.
We may also use aggregated or de-identified information (which does not directly identify you) for analytics, reporting, and service improvement.
Cookies and Similar Technologies
Pelican Casino uses cookies and similar technologies to operate the website, remember your settings, protect sessions, and understand how the website is used. Cookies are small files stored on your device. Similar technologies can include local storage, pixels, and SDKs used for comparable purposes.
Some cookies are necessary for core functions, such as navigation, login persistence, and security controls. Others help us measure performance, detect errors, and improve the website experience. You can typically manage cookies via your browser settings, but disabling certain cookies may limit functionality.
Data Sharing
Pelican Casino does not sell personal information in the ordinary sense. We share information only when necessary to operate the service, provide requested features, protect our users, or meet lawful requests. Data sharing is limited to what is relevant and proportionate for the purpose.
- Service providers that perform functions on our behalf, such as payment processing, identity verification, fraud detection, analytics, hosting, customer support tooling, and communications delivery.
- Business partners involved in delivering specific features you choose to use, where applicable (for example, certain payment methods).
- Professional advisers such as auditors, consultants, and legal advisers, where reasonably required.
- Authorities, regulators, courts, or law enforcement where we are required to comply with valid legal process or where disclosure is necessary to protect users, the public, or the integrity of the website.
- Corporate transactions, such as a merger, acquisition, financing, reorganisation, or sale of assets, where information may be transferred subject to appropriate confidentiality and security measures.
When we share information with service providers, we expect them to handle it securely and to use it only for the agreed services.
Data Security
Pelican Casino uses a combination of administrative, technical, and organisational measures intended to protect personal information from loss, misuse, and unauthorised access or disclosure. These measures may include access controls, encryption in transit where appropriate, monitoring for suspicious activity, and internal policies governing how information is handled.
No website or transmission method is completely secure. You also play an important role in account security by choosing a strong password, keeping login details confidential, and notifying us promptly if you suspect unauthorised access.
Data Retention
We retain personal information for as long as necessary to provide Pelican Casino services, to maintain accurate records, to resolve disputes, to enforce our agreements, and for legitimate operational and security purposes. Retention periods vary depending on the type of information and why it is collected.
When information is no longer required, we take reasonable steps to delete it, anonymise it, or securely store it with restricted access. Some information may be retained longer where needed for security investigations, fraud prevention, or to comply with lawful requests.
Your Rights
Depending on your circumstances and the nature of our relationship with you, you may have rights regarding your personal information. Pelican Casino aims to support reasonable requests and to provide tools and assistance where available within your account settings.
- Access: request information about the personal data we hold about you.
- Correction: ask us to correct inaccurate or incomplete personal data.
- Deletion: request deletion of certain personal data where it is no longer needed, subject to legitimate retention needs such as security, dispute resolution, and record-keeping.
- Objection or restriction: ask us to stop or limit certain processing in appropriate cases.
- Marketing choices: opt out of promotional communications where such communications are offered; service messages may still be sent when necessary for account operation.
To help protect your information, we may need to verify your identity before we can respond to certain requests.
Third-Party Services
Pelican Casino may include content or features provided by third parties (for example, payment methods, identity checks, analytics, or game-related technologies). These third parties may process certain information as part of delivering their services.
Where you follow links away from Pelican Casino or interact with third-party tools, their privacy practices will apply. We encourage you to review relevant third-party privacy notices before providing information to them.
International Transfers (General Only)
Pelican Casino may use service providers and technical infrastructure that process information in locations outside Australia. When personal information is transferred or accessed cross-border, we take reasonable steps to ensure it is handled with appropriate safeguards consistent with this Privacy Policy, such as limiting access to authorised personnel and requiring service providers to use suitable security measures.
Cross-border processing can occur, for example, when using cloud hosting, support tools, fraud monitoring systems, or payment operations that rely on international networks.
Policy Updates
Pelican Casino may update this Privacy Policy from time to time to reflect changes in technology, operations, or business practices. When we update it, we will post the revised version on the website and update the effective content accordingly. Your continued use of the website after an update indicates that you have read the revised Privacy Policy.
If a change is significant, we may also provide additional notice through the website or via your account communications where appropriate.
Contact Information
If you have questions about this Privacy Policy or how Pelican Casino handles personal information, you can contact our support team at [email protected].
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