Pelican Casino Terms & Conditions
These Terms & Conditions set out the rules that apply when you access and use Pelican Casino, including any games, promotions, payment services, and related features made available through the website. They are designed to protect players and the integrity of gameplay, and to clarify what you can expect from us and what we expect from you.
Online casino gaming should always be treated as entertainment rather than a way to make money. By creating an account or using the website, you agree to comply with these Terms & Conditions and any additional rules shown within the relevant game, promotion, or product.
Acceptance of Terms
By accessing Pelican Casino, registering an account, depositing funds, placing wagers, or participating in any promotion, you confirm that you have read, understood, and accepted these Terms & Conditions. If you do not agree, you must not use the website.
Where additional rules apply (for example, game-specific rules or promotional terms), those rules form part of these Terms & Conditions. If there is a conflict, the specific rule for the product or promotion will generally apply to that specific matter.
Eligibility
You may only use Pelican Casino if you are legally permitted to do so in your location and you can enter into a binding agreement. You are responsible for ensuring that accessing and using the website is lawful for you.
- You must be at least 18+ to register and play.
- You must provide accurate personal information and keep it up to date.
- You must not use the website if you are self-excluded or otherwise restricted from gambling.
We may restrict access to certain features or refuse registration where we believe eligibility requirements are not met.
Account Registration
To play for real money, you must create an account. You agree that your account is personal to you and must not be sold, transferred, or shared with any other person.
- Only one account per person, household, device, or shared network may be permitted, depending on the circumstances and risk indicators.
- You must choose login details securely and keep them confidential.
- You are responsible for all activity carried out through your account, whether or not you authorised that activity.
If you believe your account has been accessed without permission, you should stop playing and contact our support team promptly so we can help secure the account.
Verification
To help protect players and maintain a secure gaming environment, Pelican Casino may require identity and payment verification checks. These checks may occur at registration, before withdrawals, upon changes to account details, or when certain risk triggers are detected.
You may be asked to provide documents or information to confirm your identity, age, address, and payment method ownership. You agree to provide genuine and current documentation and to cooperate with reasonable requests. Until verification is completed, we may restrict deposits, withdrawals, or gameplay, or place account limits where appropriate.
Deposits
Deposits are used to fund your real-money balance and must be made using payment methods made available on the website. You agree to use only payment methods that you are authorised to use and that are registered in your own name where required.
- All deposits must be made in accordance with the on-screen instructions and any applicable method-specific requirements.
- It is your responsibility to ensure your deposit details are correct before confirming a transaction.
- Deposits may be subject to checks designed to prevent fraud, misuse, or unauthorised activity.
Where a deposit is reversed, charged back, or otherwise cancelled, we may adjust your balance and any related wagering activity to reflect the reversal.
Withdrawals
Withdrawals are subject to your account being in good standing and, where applicable, completion of verification. We may require withdrawals to be paid to the same payment method used for deposits, or to another method we consider appropriate for security and compliance purposes.
- Withdrawal requests must be made through your account using the available withdrawal options.
- We may decline or delay a withdrawal where we reasonably believe additional checks are required to protect you or the website.
- Where bonuses are involved, wagering requirements and promotion-specific restrictions may affect the withdrawable amount.
To the extent permitted by applicable rules, we may apply reasonable processing procedures, including review of account history and gameplay, to ensure withdrawals are legitimate and consistent with these Terms & Conditions.
Bonuses
Pelican Casino may offer bonuses, free spins, cashback, or other promotions. Each offer will include its own terms (such as eligibility criteria, wagering requirements, game contribution, time limits, and maximum conversion rules), which must be met before bonus funds or bonus-derived winnings can be withdrawn.
- Bonuses are intended for recreational play and may be limited to one per person or account unless stated otherwise.
- We may exclude certain games or game categories from contributing to wagering requirements, as described in the promotion terms.
- We may cancel a bonus or adjust bonus-related winnings where we reasonably believe the promotion has been misused or claimed in error.
Using promotions in a manner that undermines their purpose (for example, by attempting to guarantee profit or reduce risk unfairly) may result in bonus removal, wagering restriction, or account action as described below.
Acceptable Use
You agree to use Pelican Casino in a lawful, respectful, and fair manner. This includes following game rules, respecting other users where interaction is available, and not interfering with the normal operation of the website.
- Do not attempt to access areas of the website that are not intended for players.
- Do not upload or transmit malicious code, scripts, or harmful content.
- Do not misuse customer support channels or provide false information.
We may take action if your use creates security, legal, or operational risks.
Prohibited Activities
Prohibited activities include any behaviour that is dishonest, manipulative, or designed to gain an unfair advantage. These behaviours can harm other players and compromise game integrity.
- Fraud, including the use of stolen payment methods or false identity details.
- Collusion, chip dumping, or coordinated play intended to disadvantage others where applicable.
- Use of automation, bots, scripts, or software that influences outcomes or provides an unfair advantage.
- Exploiting bugs, errors, or delays, including continuing to play after becoming aware of a malfunction.
- Chargebacks or payment disputes made in bad faith, or repeated reversals inconsistent with legitimate use.
Where prohibited activity is suspected, Pelican Casino may investigate and take actions including restricting gameplay, withholding withdrawals during investigation, reversing affected transactions where appropriate, and suspending or closing accounts consistent with these Terms & Conditions.
Intellectual Property
The website content, including branding, text, graphics, and software, is owned by or licensed to Pelican Casino or its suppliers and is protected by intellectual property laws. You receive a limited, non-exclusive right to access and use the website for personal entertainment purposes only.
You must not copy, distribute, modify, reverse engineer, or create derivative works from any part of the website except where permitted by mandatory law.
Limitation of Liability
Pelican Casino aims to provide a secure and reliable service, but the website is provided on an “as available” basis. To the extent permitted by applicable law, we do not guarantee uninterrupted access, error-free operation, or that the website will be free from faults at all times.
To the extent permitted by law, Pelican Casino will not be liable for losses arising from:
- interruptions, delays, or failures in telecommunications, networks, or third-party payment systems;
- your device, software, or internet connection issues;
- unauthorised access to your account resulting from your failure to protect login details;
- decisions you make based on information displayed on the website, including game history or results where later corrected.
Nothing in these Terms & Conditions is intended to exclude or limit rights that cannot be excluded under applicable consumer protection laws.
Account Suspension
We may restrict, suspend, or close your account where we reasonably believe it is necessary to protect you, other players, or Pelican Casino. This may occur, for example, if we suspect prohibited activity, detect account compromise, identify inaccurate registration details, or need to complete verification.
Where an account is closed or suspended:
- pending investigations may delay withdrawals;
- bonus funds may be removed where promotion terms are not met or misuse is identified;
- balances may be adjusted to reflect reversals, chargebacks, incorrect credits, or confirmed errors.
Where appropriate, we will provide information about the reason for an action, unless doing so would compromise security or an investigation.
Privacy
Pelican Casino processes personal information to operate accounts, provide customer support, manage payments, and protect the website from fraud and misuse. We aim to handle personal information responsibly and in accordance with applicable privacy expectations.
Additional details about what we collect, how we use it, and how long we keep it are provided in our dedicated privacy information available on the website. If you do not agree with the way personal information is handled, you should not use the services.
Responsible Gambling
Pelican Casino supports responsible gambling and encourages players to set boundaries that suit their circumstances. Gambling should remain a form of leisure, and you should only play with money and time you can afford to lose.
- Consider setting deposit limits or session reminders to help manage play.
- Take regular breaks and avoid chasing losses.
- Do not play when under stress, tired, or under the influence of alcohol or other substances.
- Use self-exclusion or cooling-off tools if you feel you are losing control.
If gambling is no longer enjoyable or is causing harm, seek independent support and consider stopping play immediately.
Amendments
Pelican Casino may update these Terms & Conditions from time to time to reflect changes to the website, products, security measures, or operational requirements. Updated terms will be published on the website and will apply from the time they are made available.
Where changes are significant, we may provide additional notice through the website or your account. Continuing to use the website after an update means you accept the revised Terms & Conditions.
Contact Information
If you have questions about these Terms & Conditions or need help with your account, you can contact Pelican Casino support at [email protected].
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